PRE-ORDER POLICY
Pre-Order Policy
Welcome to Heaven Sent! We’re thrilled to have you shop with us. Please take a moment to review our pre-order policy to better understand how your order will be processed and shipped.
Pre-Order System
At Heaven Sent, many of our items are available for **pre-order**. This allows us to offer exclusive products that are made once the order is placed. By using this pre-order system, we ensure that each item is made with care and precision, minimizing waste and providing you with the highest quality.
How Pre-Orders Work
- When you place a pre-order, it means the item is not yet in stock but will be produced or sourced specifically for you.
- Payment is collected at the time of the order*to secure your item in the production process.
- Estimated shipping times are provided in the product description. Typically, pre-orders are fulfilled and shipped within 3-4 weeks unless otherwise specified.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Pre-Order Benefits
Exclusive Access: Pre-orders allow you to secure limited edition or highly anticipated items before they are released.
Sustainable Practices: By only producing items that are pre-ordered, we reduce waste and ensure sustainable production.
Shipping Information:
- After the production of your pre-order item is complete, it will be shipped within 2-3 business days.
- You will receive a notification once your order has shipped, along with tracking details.
Important to Note
- By placing a pre-order, you acknowledge that you are aware of the estimated production and shipping timeframes.
- Pre-order items may occasionally experience delays due to production or supply chain issues. We will notify you promptly of any delays and provide updated shipping timelines.
We appreciate your understanding and support of Heaven Sent’s pre-order system. If you have any questions or need assistance, please don’t hesitate to reach out to us at [heavensentco2@gmail.com](mailto:heavensentco2@gmail.com).